Frequently Asked Questions

  1. How long does it take before we receive our donation? – Donations will be made within 3 to 5 business days after the end date of any campaign.
  2. How will we receive our donation? – Donations are made electronically to your bank account using Zelle, to your online payment button, or if you are a Paypal user, to your PayPal account.
  3. How long should campaigns last – Ideally campaigns should last no longer than two weeks to maintain enthusiasm.
  4. Is there a limit on how many people can contribute to our fundraising efforts? –There are no limits as to how many people can download a copy of Diagnose My Ride from our secured site.
  5. Can we reach out to people outside of our community? – The answer is yes; downloads are online and people can contribute to your organization from anywhere in the world.
  6. How long before our web page is ready for supporters to begin donating to our organizations? – Web pages are typically available within 48 business hours after the registration has been submitted.
  7. How will I know my web page is ready? – Once your web page is ready, we will email you with your web page destination; diagnosemyride.com/yourorganization.
  8. How long will my web page remain active? – Your web page will remain active until the end of midnight of the deadline date established by you.
  9. What if a person prefers a book instead of a download? – People are welcome to order a printed copy of Diagnose My Ride, but it will have to be done on my site or through Amazon. All orders not originating from your page will not be considered as a donation to your organization. 
  10. Are there any refunds? – No, since the download version of the book cannot be returned.
  11. Will the PDF expire at any time? – No, the PDF version does not have an expiration.
  12. Can the PDF version be transferred to another device? – Yes, the PDF version of Diagnose My Ride can be transferred to a new device using the same protocols for any other app.